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Sonterra MUD

Date: 11/11/18 Boil Water Notice

Due to a major water leak in Sonterra Mud PWS District 2460157 is under a boil water notice. The Sonterra Mud water system, in accordance with the Texas Commission on Environmental Quality (TCEQ) drinking water rules and regulations, is notifying customers in the areas effected, of the need to boil their water prior to consumption.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and making ice should be boiled and cooled prior to use. The water should be brought to a vigorous, rolling boil and then boiled for three minutes. In lieu of boiling, you may purchase bottled water or obtain water from some other suitable source.

When it is no longer necessary to boil the water, the water system officials will post notification that the water is safe for consumption on the districts web site. Instructions to discontinue boiling will be issued in the same manner as this notice.

If you have questions concerning this matter, you may contact James Wills at 512-246-1400.


On October 22, 2018, the Texas Commission on Environmental Quality required the following public water systems to issue a Boil Water Notice to inform customers that due to conditions which occurred recently in the public water systems, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

Group 1

Lazy Nine MUD 1A -  PWS# 2270347
Lazy Nine MUD 1B - PWS# 2270417
Crystal Mountain Water Supply - PWS# 2270426
Travis County MUD 18 - PWS# 2270403
Headwaters at Barton Creek MUD - PWS# 1010184

Group 2

Travis County MUD 11  PWS# 2270379  (only these streets Duffy Ln, Edinburough Isle, Fraser Cove, Kildrummy Ln, Glenfiddich, Princes Ct., Tavish Trail, Waverly Spire, Highlands Blvd. and Wester Ross)
Travis County MUD 12 PWS# 2270398
Travis County MUD 13 PWS# 2270388
North Austin MUD #1 PWS# 2270226
Northtown MUD PWS# 2270264,
Wells Branch MUD PWS# 2270227
Travis County WCID 10 PWS# 2270182

The public water systems listed above have taken the necessary corrective actions to restore the quality of the water distributed by these public water systems used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of October 27, 2018  for the utilities listed in Group 1 and as of October 28, 2018  for utilities listed in Group 2.

Stage 4 Emergency Water Conservation Measures will continue until further notice. No outdoor watering is allowed
.

If you have questions concerning this matter, you may contact the Operations Department of Crossroads Utility Services, LLC at 512-246-1400.

On October 22nd, the City of Austin and West Travis County PUA issued a boil water notice for all of the City’s customers due to limited water production capacity.

This is a precautionary notice. Please limit water usage at this time. No positive bacterial samples have been found.

As a result of the City’s notice, the following Utility Districts are under a boil water notice effective immediately:

North Austin MUD 1
Northtown MUD
Wells Branch MUD
Travis County Water District #10
Travis County 11,12,13
Travis County MUD 18
Lazy Nine MUD 1A & 1B
Headwaters MUD
Crystal Mountain

At this time there are no updates on when the notice will be cancelled by the City.

Please limit all outside water use in order to decrease stress on the water supply.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and making ice should be boiled and cooled prior to use. The water should be brought to a vigorous, rolling boil and then boiled for two minutes. In lieu of boiling, you may purchase bottled water or obtain water from some other suitable source.

When it is no longer necessary to boil the water, the water system officials will notify you that the water is safe for consumption. Instructions to discontinue boiling will be issued in the same manner as this notice. For more information on this notice , please contact 512-246-1400.


October 26, 2018

Due to a failure by the City of Austin Water Utility to meet minimum treatment requirements for turbidity, the following Districts are required to notify customers of the City of Austin’s Tier 1 Acute MCL violation. Specifically, on October 23rd, the turbidity level of 5.0 Nephelometric Turbidity Units was exceeded. The following Water Districts are under a Mandatory Boil Water Notice.

Travis County WCID 10

Wells Branch MUD

North Austin MUD #1

Northtown MUD

Please follow the following link to see the official letter from the City of Austin.

http://www.austintexas.gov/news/mandatory-boil-water-notice-issued

When it is no longer necessary to boil the water, the water system officials will notify you that the water is safe for consumption. Instructions to discontinue boiling will be issued in the same manner as this notice. For more information on this notice, please contact 512 246-1400.

For Immediate Release:

October 26, 2018

Due to a failure by the West Travis County Public Utility Authority (WTC PUA) to meet minimum treatment requirements for turbidity, the following Districts are required to notify their customers of notify customers of the WTC PUAs Tier 1 Acute MCL violation. Combined filter effluent turbidity (CFE) readings above 1.0 NTU during a period that individual filter effluent turbidity levels were above 2.0 NTU at one or more filters. The following Water districts are under a Mandatory Boil Water Notice.

Travis County Mud 11

Travis County Mud 12

Travis County Mud 13

Travis County Mud 18

Headwaters at Barton Creek

Lazy 9 Mud 1A

Lazy 9 Mud 1B

Crystal Mountain Water Supply

Please follow the following link to see the official notification site from the West Travis County Public Utility Authority

http://www.wtcpua.org

When it is no longer necessary to boil the water, the water system officials will notify you that the water is safe for consumption. Instructions to discontinue boiling will be issued in the same manner as this notice. For more information on this notice, please contact 512 246-1400.

October 24, 2018 

Mandatory Water Restrictions in effect for
North Austin MUD #1
Northtown MUD
Wells Branch MUD
WCID #10
Barton Creek Water Supply
Travis County MUDs 12 & 13
Lazy Nine MUDs 1A & 1B
Headwaters MUD
Crystal Mountain
Travis County MUD 20
Travis County MUD 18
TCWD 18
Greenshores Utility Services
Travis County MUDs 3-9
The streets below in Travis County MUD 11:
Duffy Ln, Edinburough Isle, Fraser Cove, Kildrummy Ln, Glenfiddich, Princes Ct., Tavish Trail, Waverly Spire, Highlands Blvd. and Wester Ross.

All outdoor water use is prohibited.


October 23, 2018

Emergency Water Restrictions issued for North Austin MUD #1, Northtown MUD, Wells Branch MUD, and Travis County WCID #10

The historic flood waters containing high levels of silt in our water supply lakes have reduced the operational capacity of Austin Water’s water treatment plants. Wells Branch MUD, North Austin MUD #1, Travis County Water District #10, and Northtown MUD purchase wholesale water from the City and Austin and therefore we are directly impacted by the shortage. Emergency Restrictions have been enacted today to immediately reduce water usage and ensure water is available for firefighting and basic needs. A boil water notice advisory remains in effect for these Districts.
During this period and until further notice, all outdoor water use is prohibited. Customers may not:
·         Use water for irrigation or testing of irrigation equipment
·         Wash vehicles, including at commercial car wash facilities
·         Wash pavement or other surfaces
·         Add water to a pool or spa
·         Conduct foundation watering, or
·         Operate an ornamental fountain or pond, other than aeration necessary to support aquatic life
District residents are also asked to immediately limit non-essential and discretionary water usage.

Discretionary and Non-Essential Uses

·         Wash down of any hard-surfaced areas, structures or vehicles
·         Use of water for landscape irrigation
·         Use of water for dust control
·         Use of water in a fountain, pool, or water feature
Water waste is prohibited and can be enforced at all times. Examples of water waste include:
·         Failure to repair a controllable leak, including:
o    Irrigation systems
o    Plumbing fixtures
o    Pipes

If you have any questions about the emergency restrictions, please contact the Crossroads Utility Services at 512-246-1400

Our phone line is currently experiencing higher than normal call volume. We appreciate your patience with us and apologize for the inconvenience.

To pay your bill, please click “Pay My Bill”. You can login to your account to make a payment, or use the “Guest Payment” option.

To start service, please email us the address you are moving to at customerservice@crossroadsus.com and we can send you the application.

To finalize service, please email customerservice@crossroadsus.com your name, address, phone number, the date you would like to cancel service (no weekends), and your forwarding address.

Bill questions can be also be addressed via email at customerservice@crossroadsus.com.


Please see the WATER RESTRICTIONS tab for your districts watering restrictions

Landscape Irrigation - Click here for information and tips on irrigation systems and water conservation.



IF YOU ARE EXPERIENCING A WATER OR WASTEWATER EMERGENCY, PLEASE CALL OUR 24-HOUR NUMBER AT
(512)246-1400

Crossroads Utility Services is locally owned and offers a full-range of water and wastewater services to Utility Districts in the central Texas area.  Our goal is to provide the highest quality of operations/services to our clients and their customers.

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