Travis County W.C. & I.D. #10

Travis County Water District 10
Leak Allowance Availability

Customers that have experienced leaks due to the winter storm are eligible to apply for a leak allowance through the Water District, once the affected bill is received by the customer.
Water use above your calculated average will be billed at wholesale cost rather than retail rates.
In order to qualify for the leak allowance you will need to provide receipt or proof of repair and fill out a leak allowance request form, this form is available on the District website:
www.waterdistrict10.org Click on the RESOURCES tab and select the document labeled LEAK ADJUSTMENT REQUEST FORM.
Additionally, payment plans are available upon request.
Please remember to wait until you have received your affected bill to complete these steps.


2/24
@ 12:15pm

Boil Water Advisory Status:

Travis County Water District 10 Boil Water Advisory has been LIFTED for all residents except Toreador Drive.
Due to a leak repair yesterday Toreador Drive remains under a boil water advisory with test results expected tomorrow.

 

Conservation Status:
Emergency Water Restrictions have been LIFTED 


 

Travis County Water District 10 Boil Water Advisory Remains In Place

2/23 @12pm

Please be advised that one of the six samples taken yesterday did not pass testing.  The District will be conducting additional flushing in that specific area  and will resubmit the sample to the lab today.  Results will be available Wednesday afternoon and an update will be made available to the public at that time. 


Update on Emergency Use Only Water Conservation
2/22 @4:30pm

Travis County Water District 10’s distribution system is functioning at normal levels today.  Tank levels have been restored as supply has now outpaced system demand, this is due to a strong response from customers in their conservation efforts.

While our system has been restored it is important to remember that we are wholesale customers of the City of Austin and they are still trying to restore their system as well.  They have made really great progress but have not yet lifted their imposed restrictions.
Please see the full list of their remaining required conservation restrictions below:
**************************************************************************************
Emergency Mandatory Water-Use Restrictions (as stated by City of Austin)
The following emergency mandatory water-use restrictions remain in place until further notice. These restrictions are necessary to ensure that adequate water supply is available to meet customer needs while the system returns to normal operations.

During emergency water restrictions, customers may not:

*******************************************************************

*Once the District receives notice from City of Austin about a change in the conservation status we will notify the District customers, because it is not our system I do not have an estimated day this will take place.  However, I know they are making good ground to recovering.

The BOIL WATER ADVISORY is still in place for Travis County Water District 10.  Samples were taken to the lab this afternoon and we will post results tomorrow as soon as we know something.

 

Update related to Boil Water Advisory
2/21 @8:30am

District 10 is still under a boil water advisory

The City of Austin has released the boil advisory in portions of their service area.  As a wholesale customer, our point of delivery is within the release zone.  This means that District 10 can begin sampling in our water service area and will send off to the lab for testing.  Testing results take 24 hours.  The District will inform customers of the results on Tuesday once they are in.  District 10 shall remain under boil water advisory until further notice.

Emergency conservation updates will not be made until later this afternoon as we need time to assess the status of the system this morning.


2/21 @1pm
Emergency Conservation remains in place today.
We have not made a high enough percentage of stability to be able to recommend using clothes washer or dishwasher.
Customers should limit water use to essential needs. Please take short showers, delay washing clothes and using the dishwasher.
All customers should continue to boil water before drinking and cooking.
During mandatory water restrictions, customers may not:
Use water for irrigation or testing of irrigation equipment
Wash vehicles, including at commercial car wash facilities
Wash pavement or other surfaces
Add water to a pool or spa
Conduct foundation watering, or
Operate an ornamental fountain or pond, other than aeration necessary to support aquatic life
An update on the status of the system will be made on Monday afternoon
**Customers are advised to shut off your lawn sprinklers until you can have the valves checked for freeze damage.

Guidance if you need to turn off your water
(Click here to download a .pdf of the info below)
Isolate house lines at the valve located after the meter, towards the house. They are installed 6”-12” from the meter box in their own valve stack. Lids for these are often cracked or lost over the years and the valve becomes buried in debris. They will only be about 8” deep and in line with the water meter. This is the valve’s intended use. Some houses have valves located closer to the structure in addition to the valve by meter.

At the property edge by street (usually near property corner) you will see your meter box and your homeowner’s cutoff (see pic below). You’ll see a handle (it may either look like a wheel or a T) and you want to turn it as much as you can clockwise until it stops.
If you are unable to locate your cutoff and need the District to shut of the water from the District side, please send an email to customerservice@waterdistrict10.org and request. You can also text (512) 912-6423 and say ISOLATE METER followed by your address.
Please be aware that due to very high call volume at this time the response time to turn your meter off or on may be long. However, we will respond as quickly as possible or help walk you through it via phone.




Status update 2/20 6:00 p.m.
Good evening. The District system is currently operating at approximately 75%. Please make plans to continue emergency restrictions through the weekend and we will keep you posted when we get closer to the goal. A portion of the District has very low pressure and a couple streets have yet to be restored. We cannot emphasize enough how critical it is to continue conservation at this time. Please check irrigation and pool systems to ensure they are off. Emergency water use conservation is what will help ensure the water is restored to all customers and keep things moving in the right direction. We greatly appreciate all the effort the community is putting in to conserve. Boil water advisory is in place

Water System Status 2/19 3:30pm
Water District 10 has identified 2 large leaks and is actively pursuing others as they are reported. The combination of high customer demand and loss of water through leaks is challenging the supply to the system's tanks and ultimately the house line pressure. Residents who may have experienced pressure earlier today and have now lost it are going through this cycle. We are actively isolating large leaks that will inevitably isolate some residences in order to regain wider system pressure. Crews are working to address these repairs. No time commitment can be provided at this time due to the high volume of emergency calls. Restoring service is our absolute priority and crews are working quickly in the field. We continue to ask for your assistance in conserving as much water as possible. The inbound pressure to the District system remains normal.


 

Water District 10  - Monitor for leaks                      
 2/19 @1:35pm
Now that water is being restored and pipes begin to thaw we ask that if you have not signed up for eyeonwater.com you do so now. 
Monitoring this site will enable you to view your personal usage hourly and you can set up to receive an email or text if your electronic meter senses water running over 24 hours or a specified amount of gallons, customizable by you.
There are many tools available to you on this site and we strongly encourage all customers to enroll.

Sign up at

eyeonwater.com
an app is available to download on your mobile phone as well
You will need your billing zip code, account #, and email address.
When entering your account number it would look like 70615-063XXXXXXX (replace X with your specific numbers)


CRITICAL UPDATE – WATER DISTRICT 10
2/19 @ 12pm
Incoming pressure remains normal however water use by customers is sky high. 
It is IMPERATIVE that customers reduce all use to emergency use only at this time
Resident’s should not be running dishwashers, washing machines, etc.
Rising temperatures should enable you to discontinue dripping faucets during the day today.  Be aware that if it freezes again tonight you may need to drip faucet.
Our tanks are struggling to keep up with demand and reducing water use immediately will enable us to continue bringing the system online and ensuring the most reliable water service for the entire District.


 

Travis County Water District 10 – UPDATE

The power was restored last night and incoming pressures at the Red Bud pump station remain normal. McConnell pump station is full and we have begun filling other tanks, this process has been very time consuming. We are finding that because the distribution system was so empty it is taking a long time to get water back through the mains and to the homes. Positive news is we are not seeing any problems at this time and water is on its way to you. I do not have an estimate of the time you should receive water, please just know that it is on its way and we will be on site trying to ensure it gets to your homes as soon as possible. Please remember to boil your water once it returns.


Update for Water Outages/Boil Water Advisory/Emergency Conservation

Austin Energy has completed working to repair our power outage at the McConnell pump station.
We have power at this time.

We will begin the process of coming back online. Lower elevations will see water service return first as the distribution system returns to service. Once restored, it will take a couple of hours to bring all District customers back to service. This will be dependent of Austin Water being able to provide us with adequate water pressure. We anticipate this taking place tonight.

We have received the following notice from Austin Water regarding their service capabilities at this time.

Austin Water's treatment plants are operating in a stable mode at this time, but we are facing significant challenges to restore water distribution throughout the system. The citywide boil water notice continues, and all wholesale (and their customers) and retail customers are asked to boil water for drinking and cooking. Austin Water is working with the City's Emergency Operations Center to address the needs of critical customers, including hospitals and power plants. We do not have a timeline on when full service will be restored at this time. We know that some customers do not have water service and returning your service is our priority. Austin Water will provide additional updates as they become available.

Currently we show to have normal pressure available so we ask that once water begins to return to customers you use emergency conservation efforts. This will help us ensure we are able to provide as much reliable service as possible until Austin has fully restored their capacity. It is extremely critical that water conservation is used amongst all residents.

It should be noted that it is common to hear hissing noises upon opening your faucets. This is most likely due to air pockets in the water lines. Faucets should only be left running enough to flow a slow steady stream to relieve this then return to a closed or off position.



Update from Travis County Water District 10

Please be advised that Austin Energy is on site and working to repair the power outage at McConnel Pump Station. This repair is in progress.
We will update you with additional details on water availability once the repair is complete.
All of District 10 remains under a boil water advisory and emergency conservation restrictions.


URGENT ALERT
Outages, Boil Water Advisory & Emergency Request to Conserve Water Use
Travis County Water District 10 is aware of water outages throughout the service area at this time. The Water District has an electrical outage at the McConnell pump station and is waiting on Austin Energy to repair. The District is classified as critical load and is listed as priority for service repair. Please be aware that a boil water advisory is in affect for those that have water and will be in effect for others as they return to service. The boil water advisory is District wide. If you have water at this time we ask that you use emergency conservation efforts.

Advisory for:
Travis County Water District #10 Customers

Boil Water Advisory & Emergency Request to Conserve Water Use

Water District 10 currently has a power outage at the McConnell
pump station. In order to continue to provide reliable service it is
imperative that customers conserve water as much as possible.

Out of an abundance of caution the District is now implementing a
District wide boil water advisory.

District 10 mainly encompasses:
City of West Lake Hills, Westlake Highlands, Original Rob Roy,
Old and New Camelot

Boil Water Notice for Community Public Water Systems
2/17/20201
Due to Power outages at one of the pump stations and the freezing temps causing City of Austin equipment failures, the Texas Commission on Environmental Quality has required the Travis County WC&ID #10 public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Darrell Winslett at 512 246-1400 or Crossroads Utility Services 2601 Forest Creek DR Round Rock, Texas 78665-1232. This is the mandatory language for your "Boil Water Notice".



Public Notice - Mandatory Language for Surgace Water Treatment Technique Violation

At this time Water District 10 is implementing mandatory water restrictions.

Until further notice all outdoor watering is prohibited including:

You are requested to immediately reduce your normal water use by 20%. 
Ways to conserve water include shorter showers and not running you washer or dishwasher during this critical time.

The District is experiencing low pressure at this time and conserving water is critical.
The City of Austin is working on resolving the low-pressure issue and we will update you with and developments as they become available

AUSTIN WATER USE - REDUCED WATER USE NOTIFICATION

Forms
download Service Agreement - Travis County WC ID #10 Service Agreement
download Consumer Confidence Report - download 2020 Travis County WC ID #10
download Water Restrictions report - Travis County WC ID #10 Water Restrictions
download Change of Name Form - Change of Name on Account Form
download Utility Account Update form - Utility Account Update Form