Update 11:30am 1/17/24
Water samples came back good. Boil water advisory has been lifted.
Update 2:00pm 1/16/24
Water samples have been delivered to the lab.
Update 7:30am 1/15/24
Water pressures should return to normal. The mechanical failure has been repaired at the booster station. We will remain under a boil water advisory just as a precaution due to low pressures. Operators will be flushing the system today and reviewing residuals in order to take samples. Pending clean samples, we will lift the advisory.
Travis County Water District 14 Boil Water Advisory (1/15/24)
The District has issued a precautionary boil water notice this morning at 2:00am system-wide due to a loss of water pressure at the water booster station serving Elm Creek.
A utility crew has been dispatched to investigate. Due to low pressure below 20 P.S.I. and no water observed in various portions of the District, a system wide notice has been issued as a precaution.
Due to these conditions, the Texas Commission on Environmental Quality has required the public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes. When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes. Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice. Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you have questions concerning this matter, you may contact our dispatch operator at 512 246-1400 or Crossroads Utility Services 2601 Forest Creek Drive, Round Rock, Texas 78665-1232.